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國慶長假在即,提醒外貿(mào)人注意

2024-09-27 14:31:003076

隨著國慶節(jié)的臨近,我們需確保在享受假期的同時,業(yè)務(wù)運(yùn)作不受影響。以下是一些關(guān)鍵的準(zhǔn)備工作和建議:

 

郵件通知要點:

  1. 表達(dá)感謝與祝福: 首先,向客戶表達(dá)感謝,并送上節(jié)日的祝福,以維護(hù)良好的客戶關(guān)系。
  2. 明確假期時間: 通知客戶您的放假時間,包括開始和結(jié)束日期。
  3. 提供緊急聯(lián)系方式: 確??蛻粼诰o急情況下能夠聯(lián)系到您。

郵件模板示例:

模板1

Dear [客戶姓名],

Thank you for your unwavering support to our company. As the Chinese National Holiday approaches, we would like to inform you that our office will be closed from October 1st to October 7th. Should you have any urgent matters, please feel free to contact me directly at [您的手機(jī)號碼].

Wishing you health and safety during this festive season.

Best regards,

[您的名字]

模板2

Dear [客戶姓名],

National Holiday Notice

We appreciate your continuous support and would like to inform you of our office closure due to the national holiday from October 1st to October 7th, 2024. We will resume operations on October 8th, 2024. For any urgent matters, please contact me at [您的手機(jī)號碼].

We wish you the best during this holiday period.

Best regards,

[您的名字]

 

電話溝通:

  • 已合作客戶: 表達(dá)感謝,并強(qiáng)調(diào)您對他們的信任。
  • 潛在客戶: 通過電話溝通,表達(dá)認(rèn)識他們的喜悅,并探討未來的合作機(jī)會。
  • 攻堅客戶: 即使不討論私人話題,也要表達(dá)您對完成訂單的承諾,并提供假期期間的聯(lián)系方式。

 

其他準(zhǔn)備事項:

  1. 設(shè)置自動回復(fù): 確保在假期期間,客戶郵件得到及時的響應(yīng)。
  2. 手機(jī)郵箱客戶端: 安裝并設(shè)置手機(jī)郵箱客戶端,以便隨時處理郵件。
  3. 記錄重要聯(lián)系方式: 記錄關(guān)鍵客戶、船公司和相關(guān)部門的聯(lián)系方式,以應(yīng)對緊急情況。
  4. 資料備份: 做好資料備份,以防電腦故障。

自動回復(fù)模板:

Dear [客戶姓名],

Thank you for your support. I apologize for the delayed response as I am currently out of the office due to the National Holiday from October 1st to 7th, 2024. Your emails will be personally addressed by me on October 8th, 2024. For urgent matters, please call my mobile at [您的手機(jī)號碼].

Wishing you all the best.

Best regards,

[您的名字]

 

節(jié)前催單策略:

利用假期作為催單的契機(jī),提醒客戶假期后的生產(chǎn)壓力和可能的價格變動,建議他們提前下單。

 

催單郵件模板:

Dear [客戶姓名],

As we approach the Christmas Season, shipping space is expected to become increasingly scarce, and freight charges may fluctuate significantly. We understand the importance of timely delivery and would like to remind you that our factories will be closed from October 1st to 7th due to the National Holiday.

To ensure your goods are delivered on schedule, could you please send the final confirmation of your order by the end of this week? This will allow us to plan production accordingly.

Thank you for your understanding and cooperation.

Best regards,

[您的名字]

 

節(jié)前船期確認(rèn):

與貨代公司密切溝通,確保船期安排不受影響,特別是對于信用證支付方式的訂單,要格外小心。

 

利用假期開發(fā)客戶:

假期期間,客戶的回復(fù)率可能會提高,這是一個開發(fā)新客戶的好機(jī)會。您可以利用這段時間與客戶進(jìn)行更深入的交流,了解他們的需求,介紹產(chǎn)品,并建立更牢固的合作關(guān)系。

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